Isle Of Palms Terms and Conditions


Please see below for details concerning our rental contract.

Terms and conditions of the Carolina One Vacation Rentals Agreement may not be transferred or assigned. This Agreement shall be interpreted and enforced according to the laws of the State of South Carolina. The invalidity or unenforceability of anyone or more provisions of this Agreement shall in no way effect any other provisions. 

Each property is privately owned with Carolina One Vacation Rentals acting solely as AGENT for the OWNER. The GUEST acknowledges he is a licensee of the OWNER and not a tenant, and is not acquiring any interest in the property. Properties reflect the owner's personal style in furnishings and decor.

Guest agrees to indemnify and hold harmless the Owner and Managing Agent from any liability for damages to person or property of Guest, its invitees, agents, and licensees.

CHECK-IN is no earlier than 4:00 PM and the CHECK OUT time is no later than 10:00 AM. If guests enter the property prior to the 4:00pm check-in time, or guest’s departure is later than 10:00AM, penalties will be assessed. There will be no refund for early departures for any reason, weather-related, or otherwise. Upon departure, guests are asked to load and start the dishwasher and replace all furnishings to their original location. Arrival Instructions will be emailed to guest 7 days prior to the reservation arrival date.

A rental deposit of 50% of the total price is due the date the reservation is made. The balance in full is due sixty (60) days prior to check-in. We accept MasterCard, VISA, Discover Card and American Express as forms of credit card payment. Other forms of payment include checks and money orders payable to Carolina One Vacation Rentals. A $50.00 returned check fee would be assessed to the reservation if a guest's check should be returned for any reason. Should the Carolina One Vacation Rentals not receive the final balance by this due date, the guest authorizes them to charge the balance due on the reservation to the guest's credit card on file. Reservations made less than sixty (60) days prior to the arrival date must be paid in full at the time of booking.

ALL GUEST CANCELLATIONS MUST BE IN WRITING via letter or email. To protect all parties, the AGENT has a strictly enforced policy for cancellations. Cancellation requests received from the GUEST within (5) days of the booking of the reservation are subject to a full refund. All GUEST cancellations submitted more than (60) days prior to the reservation arrival date are subject to a cancellation fee of 10% of the total reservation cost. GUEST cancellations submitted within (60) days of the reservation arrival date would result in the forfeiture of all payments made, unless the property is re-rented and confirmed at the same rate for each night of the cancelled dates. Refunds of re-rented nights will not be determined until after the departure date of the original reservation. In the event of re-rental, a cancellation fee of 10% of the full amount of the initial rental will be assessed. Changing a confirmed reservation in any way within 60 days of arrival, such as changes to arrival dates, departure dates, or property address is considered a cancellation and the same terms apply. Refunds will not be given for inclement weather, pandemics, travel bans, road or airport closing, late arrivals or early departures. Should a mandatory evacuation or island closure be issued by the South Carolina state or local authorities for your rental location, guests will be contacted and options for their stay will be assessed and presented on a case-by-case basis. Purchasing travel insurance for your reservation is strongly recommended in order to have the best chance for refund due to unforeseen circumstances.

It is strongly recommended that you purchase travel insurance to protect against unforeseen occurrences that may result in loss of rental. Travel insurance protects you from losses you may incur because of unforeseen circumstances, such as illness, injuries, or Acts of God such as mandatory hurricane evacuations, and the like. There are 2 options you may choose from for travel insurance. Standard Travel Insurance must be must be purchased before 60 days prior to guest's arrival date or by final payment, whichever comes first. Cancel For Any Reason Travel Insurance must be purchased within 15 days of initial booking. New reservations to arrive within 30-45 days, may purchase the insurance at the time of booking only. We recommend that you purchase this travel insurance. Please refer specific policy and coverage questions to Rental Guardian at 833.610.0736, or visit their website at http://www.rentalguardian.com/travel-insurance/

For the Most Up To Date Information On Storms Please Use the Following Links-

NOAA

City of Isle of Palms

 

 

ACKNOWLEDGEMENT

Given the growing concerns surrounding COVID-19, the health and safety of our guests is of the utmost importance. All citizens, and visitors, of South Carolina are being ordered to take extraordinary precautions to slow the spread of this virus, such as sheltering in place and social distancing.

Under most circumstances, it is not possible to determine whether a person has been exposed to COVID-19. Some people could have the virus, but are asymptomatic carriers, while others have the virus, but the symptoms have not yet manifested.

Should Guest(s) choose to keep their reservation and stay in the Property, Guest(s) acknowledge that Guest(s) is (1) responsible for take all appropriate safety precautions, (2) has reviewed protocols provided by the Center for Disease Control, the World Health Organization, or the like, and (3) is not relying on representations made by Carolina One.

If Guest(s) choose to keep their reservation and stay in the Property, Guest(s) understands that Guest(s) is assuming all risks associated with this decision, including the risk that any person that has visited the Property may be a carrier of COVID-19.

Guest(s) represents and warrants to the best of their knowledge that Guest(s) do not now have, and have not had in the last fourteen (14) days, any symptoms related to COVID-19, have not been in contact with anyone that has been diagnosed with COVID-19, and have been following all safety measures ordered by federal, state, and local governments.

With the exception of properties specifically designated as Pet Friendly or service animals for guests with disabilities, NO PETS are allowed and if found in a unit, all monies will be forfeited and you will be asked to vacate the property immediately.

All properties will be stocked with 2 bath towels, 1 hand towel, 1 wash cloth per person based on the stated occupancy. All bed linens and two kitchen towels will also be provided for the property. Note: linen and terry are the property of the owner and must remain at the property. The replacement cost of any missing terry or linen will be charged to the guest credit card on file.

As a guest of Carolina One Vacation Rentals, your rental rate includes a damage waiver benefit. The damage waiver is limited to a maximum of $1500.00 damage payment, per stay, and terminates upon departure/check out. The damage waiver does not cover intentional acts that may cause damage or any deliberate violation of stated rental agreement policy. Any cost of the damage waiver benefit is nonrefundable. All damages MUST be reported promptly to the appropriate Carolina One Vacation Rentals office, who will determine the extent of repairs necessary. If damage is not reported prior to departure, the damage waiver is void.


The guest agrees to indemnify the homeowner and property management company for any damages caused by their carelessness and negligence including, but not limited to: damaged property, missing accessories, and missing or damaged linens. Carolina One Vacation Rentals has full authority from the homeowner to collect for damages at their discretion. Credit card damage deposits are not actually charged unless damages occur and/or excessive cleaning is required. In that event of charged damages, invoices and credit card receipts will be mailed. Carolina One Vacation Rentals requires that a valid credit card be presented by the guest by the time of check-in. This credit card shall be recorded and used for any damages or missing items that are deemed the responsibility of the guest by Carolina One Vacation Rentals.

You MUST be 25 years or older to rent property from Carolina One Vacation Rentals. Persons under 25 years of age MUST be accompanied by an adult, parent, or guardian at all times on the property during their stay. Any reservations obtained under false pretense will be subject to forfeiture of payments and be denied check-in or subject to eviction.

Guests are required to restrict occupancy to the stated limit for the reserved property at all times. With a maximum occupancy of 2 people per bedroom plus 2. Occupancy, use of the premises and common areas, shall not disturb or offend other guests or residents. Carolina One Vacation Rentals has the right to terminate this Agreement and evict disruptive guests without a refund. Moving furniture/wall hangings is not allowed. Please choose a property large enough to accommodate all members of your group comfortably.

Isle of Palms noise ordinance restricts loud or disturbing noises from 10:00pm to 10:00am. If fines are issued to the guest, property management company, or homeowner during the guest stay due to noise ordinance violations, the guest is responsible for the fine.

Carolina One Vacation Rentals is a family vacation rental company and does NOT allow any type of parties or groups including, but not limited to, weddings, receptions, or meetings allowed in properties under any circumstances. When found, all monies will be forfeited, and guests will be asked to vacate the property immediately. Properties identified as “event homes” are exempt from this clause as long as the nature of event has been thoroughly discussed with management staff and applicable event fee has been paid. Failure to disclose the event that will be held at an “event home” will result in eviction. All events must follow the Folly Beach Code of Ordinances for events on private property.

Smoking is NOT permitted inside any vacation rental properties at any time. If smoke is detected inside the property, applicable cleaning fees will be charged at the guest's expense, to the guest credit card on file.

High speed wireless internet is provided as a convenience only and is not integral to the agreement. No refund of rentals shall be given for outages, content, lack of content, speed, access problems, lack of knowledge of use, or personal references with regard to Internet service. We make every effort to resolve internet outages during guest stays if they occur.

All homes are privately owned and reflect the individual owner’s personal taste. We make every effort to rent only homes with high quality interiors and amenities; however, this standard is subjective. All homes are equipped with basic items such as TV, phone, bed linens and fully stocked kitchens. If you have specific requirements please inquire in advance. Note: Grilling on Decks or Porches is Strictly Prohibited in most condos!

Carolina One Vacation Rentals is not responsible for air conditioning or any other appliance that fails to operate properly or for other maintenance issues including, but not limited to, pest control and housekeeping and no refunds will be given. The guest agrees to notify the property management office as soon as a maintenance problem occurs. Breakdowns and other maintenance issues will be repaired or replaced as quickly as possible. No refunds or compensation will be given.

All properties are cleaned prior to guest check-in with fresh linens and towels. Guests pay a departure cleaning fee, which is included in their overall rental price. If excessive cleaning is deemed necessary by Carolina One Vacation Rentals, or check out instructions are not followed, the credit card on file for the guest's reservation will be charged appropriately.

The guest agrees that Carolina One Vacation Rentals and/or contractors or employees may enter the premises when the property management company deems it necessary. Guests are to call 911 in the case of a medical or fire emergency. On call staff is available 24/7 for maintenance emergencies, such as issues with water, sewer, or gas. Issues such as internet outages, appliance malfunctions, etc. will be handled during business hours the next day.

The maximum number of vehicles permitted at the residence overnight shall be limited to 1 vehicle per bedroom, or limited to the number of parking spots available on the property. Certain Homeowner Associations limit the number of car passes allowed regardless of the number of bedrooms. Please refer to your final instructions email for details. Obey all traffic rules and applicable parking restrictions.

Note: If you are staying in Wild Dunes, The Resort prohibits Motorcycles, Campers, RVs and Boat Trailers.

For properties with elevators listed as an amenity, the guest agrees to indemnify the homeowner for any damages caused by their carelessness and negligence including, but not limited to damages/repairs with the elevator in the home. Any service calls and charges incurred due to operator error, overloading, or negligence will be the responsibility of the guest including, but not limited to, after hour calls. If the guest does not agree with these terms, it is recommended that they request the elevator to be disabled.

Grilling on Decks, Porches, and Underneath Homes is Strictly Prohibited! Guests MUST use charcoal and gas grills on gravel, paved, or grassy areas that are in open areas, not underneath homes. Grills provided by the homeowner AND listed as an amenity for the property may be used by the guest at their own risk. Grills that are hard-wired to the gas line of the home are permanently placed by the owner. Hard-wired grills must NOT be moved and may be used by the guest with caution where they stand, if listed as an amenity for the home. Some condo complexes do not allow grilling on the premise. Carolina One Vacation Rentals, nor the homeowner are not liable for damages caused by guests grilling. Guests will be charged to the credit card on file for any damages to the property caused by grilling. 

In cases of accommodations with private pools and/or hot tubs, the guest agrees to use them at their own risk and to hold neither the homeowner nor Carolina One Vacation Rentals from liability. Guest agrees that the presence of the pool and/or hot tub at the property creates a risk of personal injury or
property damage. This risk is heightened as it relates to children. Guest agrees to accept that risk and agrees to take all reasonable and proper measures to ensure the safety of Guest, its invitees, agents, or licensees from injury or loss. Private pools are cleaned twice weekly from Memorial Day through Labor Day and once weekly all other seasons. Any additional cleaning charges incurred by request of, or as a result of, the guest will be the responsibility of the guest. If staying at a property with community pool access, the guest agrees to be respectful while in the pool area and follow all listed community pool/resort rules.

Carolina One Vacation Rentals is not responsible for any personal belongings of the guest that may become lost, stolen, damaged, or left behind. If found, the items will be returned to the guest at the guest's expense. If the items are left unclaimed with Carolina One Vacation Rentals over 30 days, the items will be donated to a local charity.

Carolina One Vacation Rentals offers a twice weekly trash service from Memorial Day through Labor Day and once weekly trash service after Labor Day. Please DO NOT ROLL TRASH CARTS to curbside, as we provide this service. The City of Isle of Palms has strict rules and regulations regarding trash roll out times, where fines are incurred to the property. Fines incurred from guest rolling trash bins to curbside at a property, will be the responsibility of the guest.

Rates are subject to change until a reservation has been paid for and confirmed. Errors in pricing and descriptions rarely occur and the guest will be notified in any event of error. If in the opinion of Carolina One Vacation Rentals, the error substantially changes the terms of this Agreement, the guest may cancel the reservation within five business days after receiving such notification and the guest will receive a full refund. We reserve the right to make corrections, additions, deletions, and changes in the rates and descriptions at any time without notice. Should the accommodation become unavailable due to reasons beyond control, Carolina One Vacation Rentals will do their best to provide alternative accommodations and will notify the guest of the alternate property options available. Should the guest deem the alternate properties unacceptable, a full refund of the deposits paid will be returned to the guest. Taxes and fees may not be included in quoted rates.

Tax rates are calculated and added to the reservation according to the state sales tax, state and local accommodation taxes and fees, and local laws enforced at the time of this agreement. Such taxes and fees are subject to change without notice. Guest is responsible for any increase in tax which may occur prior to arrival.

We want to protect & respect our wildlife! The guest agrees to comply with all city regulations in regards to the protection of sea turtles. Sea Turtles are an endangered species. Do not interfere with them in any way. No lights are allowed that illuminate the front beach between 10:00 PM and dawn from May 1st to October 31st. Hatchling turtles are disorientated by artificial light. Fill in all holes dug in the sand before you leave the beach. Any fines issued by the City of Isle Of Palms as a result of non-compliance by the guest will be charged to the guest's credit card on file. For more information about the Loggerhead Sea Turtles, please visithttps://www.iop.net/turtle-team