Thank you for choosing Carolina One Vacation Rentals for your family vacation! The Guest License document below is required to be signed and returned within three (3) days of booking your reservation. You may fax or email return this signed license agreement to the fax number or email address located at the bottom of this form.
GUEST LICENSE AGREEMENT
This Agreement shall be interpreted and enforced according to the laws of the State of South Carolina. The invalidity or unenforceability of anyone or more provisions of this Agreement shall in no way affect any other provisions. This Agreement may not be transferred or assigned.
The property is privately owned with Carolina One Vacation Rentals acting solely as AGENT for the OWNER. The GUEST acknowledges he is a licensee of the OWNER and not a tenant and is not acquiring any interest in the property. Properties reflect the owner's personal style in furnishings and decor.
A rental deposit of 50% of the total price is due on the date that the reservation is made. The balance is due to be paid in full sixty (60) days prior to GUEST check-in date. Reservations made less than sixty (60) days prior to the arrival date must be paid in full at the time of booking. We accept MasterCard, VISA, Discover Card and American Express as forms of credit card payment. Other forms of acceptable payment include checks and money orders payable to the AGENT. A $50.00 returned check fee would be assessed to the reservation if a GUEST'S check should be returned for any reason. Should the AGENT not receive the final balance by this due date, the GUEST authorizes the AGENT to charge the balance due on the reservation to the GUEST’s credit card on file. Regardless of payment method used, a valid credit card must be submitted to be kept on file for incidentals. GUEST authorizes Carolina One Vacation Rentals to place payments in an interest-bearing account in an insured South Carolina bank and understands that the interest earned shall be retained by Carolina One Vacation Rentals.
Checks or money orders for the first 50% deposit MUST be received within 3 days of booking, if booking outside of sixty (60) days prior to the guest's check-in date. If sending a check or money order for payments within sixty (60) days of the guest's check-in date, it MUST be sent overnight to our office. Check and money order payments cannot be received within thirty (30) days of GUEST’s reservation arrival date. For Isle of Palms or Wild Dunes reservation payments via check or money order, please mail to: Carolina One Vacation Rentals, 1507 Palm Boulevard, Isle of Palms, SC 29451.
ALL GUEST CANCELLATIONS MUST BE IN WRITING via letter or email. To protect all parties, the AGENT has a strictly enforced policy for cancellations. Cancellation requests received from the GUEST within seventy-two (72) hours of booking the reservation are subject to a full refund. All GUEST cancellations submitted more than sixty (60) days prior to the reservation arrival date are subject to a cancellation fee of 10% of the total reservation cost. GUEST cancellations submitted within sixty (60) days and outside of thirty (30) days of the reservation arrival date are subject to a cancellation fee of 50% of the total reservation cost. GUEST cancellations submitted within thirty (30) days of the reservation arrival date would result in the forfeiture of all payments made unless the property is re-rented and confirmed at the same rate for each night of the canceled dates. Refunds of re-rented nights will not be determined until after the departure date off the original reservation. In the event of re-rental, a cancellation fee of 10% of the full amount of the initial rental will be assessed. Changing a confirmed reservation in any way within sixty (60) days of arrival, such as changes to arrival dates, departure dates, or property address are considered a cancellation and the same terms apply. Refunds will not be given for inclement weather, pandemics, travel bans, illnesses, injuries, deaths, road or airport closings, late arrivals, or early departures. Should a mandatory evacuation or island closure be issued by the South Carolina state or local authorities for your rental location, guests will be contacted and options for their stay will be assessed and presented on a case-by-case basis. Reservations made through third party booking sites may be subject to a different cancellation policy declared to the GUEST prior to or upon booking online. Purchasing travel insurance for your reservation is strongly recommended in order to have the best chance for refund due to unforeseen circumstances.
It is strongly recommended that you purchase travel insurance to protect against unforeseen occurrences that may result in loss of rental. Travel insurance protects you from losses you may incur because of unforeseen circumstances, such as illness, injuries, or Acts of God such as mandatory hurricane evacuations, and the like. There are 2 options you may choose from for travel insurance. Standard Travel Insurance must be purchased before 60 days prior to GUEST's arrival date or by final payment, whichever comes first, for 7% of the trip cost. Cancel For Any Reason Travel Insurance must be purchased within 15 days of initial booking for 10.8% of the trip cost. New reservations to arrive within 30-45 days, may purchase the insurance at the time of booking only. Travel insurance is non-refundable after purchase. We recommend that you purchase this travel insurance. Please refer specific policy and coverage questions to 833.610.0736 or visit their website at http://www.rentalguardian.com/travel-insurance/
Rates are subject to change until a reservation has been paid for and confirmed. Errors in pricing and descriptions rarely occur and the GUEST will be notified in any event of error. If in the opinion of the AGENT, the error substantially changes the terms of this Agreement, the GUEST may cancel the reservation within three (3) business days after receiving such notification and the GUEST will receive a full refund. We reserve the right to make corrections, additions, deletions, and changes in the rates and descriptions at any time without notice. Should the accommodation become unavailable due to reasons beyond control, the AGENT will provide alternative accommodations if available, and will notify the GUEST of the alternate property options available. Should the guest deem the alternate properties unacceptable, a full refund of the deposits paid will be returned to the GUEST. Taxes and fees may not be included in quoted rates.
TAXES AND FEES
Tax rates are calculated and added to the reservation according to the state sales tax, state and local accommodation taxes and fees, and local laws enforced at the time of this agreement. Such taxes and fees are subject to change without notice. GUEST is responsible for any increase in tax which may occur prior to arrival.
As a guest of Carolina One Vacation Rentals, your rental rate includes a damage waiver benefit. The damage waiver is limited to a maximum of $1500.00 damage payment, per stay, and terminates upon departure/check out. The damage waiver does not cover intentional acts that may cause damage or any deliberate violation of stated rental agreement policy. Any cost of the damage waiver benefit is non-refundable. All damages MUST be reported promptly to the AGENT who will determine the extent of repairs necessary. If damage is not reported prior to departure, the damage waiver is void.
The GUEST agrees to indemnify the Owner and AGENT for any damages caused by their carelessness and negligence including, but not limited to: damaged property, missing accessories, and missing or damaged linens. The AGENT has full authority from the Owner to collect for damages at the AGENT's discretion. Credit card damage deposits are not actually charged unless damages occur and/or excessive cleaning is required. In that event of charged damages, invoices and credit card receipts will be emailed and/or mailed. The AGENT requires that a valid credit card be presented by the GUEST by the time of check-in. This credit card shall be recorded and used for any damages or missing items that are deemed the responsibility of the GUEST by the AGENT.
The GUEST will restrict occupancy to the stated limit for the reserved property at all times, regardless of visiting or sleeping. Maximum occupancy of a home shall not be exceeded. Group sizes within the maximum occupancy limit do not reduce or increase the rental rate. A maximum occupancy is set of two (2) people per bedroom plus two (2). Occupancy, use of the premises and common areas, shall not disturb, or offend other guests or residents. The AGENT has the right to terminate this Agreement and evict disruptive guests without a refund. Moving furniture and wall hangings is not allowed. Please choose a property large enough to accommodate all members of your group comfortably.
You MUST be 25 years or older to rent property from Carolina One Vacation Rentals. Persons under 25 years of age must be accompanied by an adult, parent, or guardian at all times on the property during their stay. Any reservations obtained under false pretense will be subject to forfeiture of payments and be denied check-in or subject to eviction.
The AGENT is a family vacation rental company and does NOT allow any type of parties or groups including, but not limited to, weddings, receptions, or meetings allowed in properties under any circumstances. When found, all monies will be forfeited, and guests will be asked to vacate the property immediately. Properties identified as “event homes” are exempt from this clause as long as the nature of the event has been thoroughly discussed with management staff and applicable event fee has been paid. Failure to disclose that event will be held at an “event home” will result in eviction. All events must follow the City Ordinances for events on private property.
Isle Of Palms & Wild Dunes have strict noise ordinance policies to preserve the quality of life on the islands. Guests agree to be considerate of all neighbors. See City of Isle of Palms ordinances for policy details and restrictions depending on the location of your rental property. Any guest that receives a citation, warning or ticket for violation of the noise ordinance is subject to a fine of a minimum $500 and up to $1,000. Guests in violation will face possible eviction, forfeiting all money paid and be required to leave the property immediately.
Select properties have noise sensors placed around the property to monitor decibel levels. These sensors do not record noise or sound, only decibel levels. If consistent noise in any area on the property reaches above the allowable noise threshold, the GUEST will receive a text message to reduce the noise immediately. If issue persists, GUEST will be notified a second time by AGENT either via text message or phone call. Grounds for eviction are warranted by the AGENT if noise remains above the allowed noise threshold after 2 notifications. If noise sensors are tampered with, taken down, or damaged, GUEST will be liable and charged for damages.
CHECK-IN / CHECK OUT
The GUEST acknowledges and understands that CHECK-IN is no earlier than 4:00 PM and CHECK OUT is no later than 10:00 AM. If GUEST enters the property prior to the 4:00 PM check-in time, or GUEST's departure is later than 10:00 AM, penalties will be assessed. There will be no refund for early departures for any reason, weather-related, or otherwise. Upon departure, guests are asked to load and start the dishwasher and replace all furnishings to their original location. Arrival Instructions will be emailed to GUEST 7 days prior to the reservation arrival date.
Wireless internet is provided as a convenience only and is not integral to the agreement. No refund of rentals shall be given for outages, content, lack of content, speed, access problems, lack of knowledge of use, or personal references with regard to internet service.
The GUEST agrees that the AGENT and/or contractors or employees may enter the premises when the AGENT deems it necessary.
The AGENT is not responsible for air conditioning or any other appliance that fails to operate properly or for other maintenance issues including, but not limited to, pest control and housekeeping and no refunds will be given. The GUEST agrees to notify the AGENT as soon as a maintenance problem occurs. Breakdowns and other maintenance issues will be repaired or replaced as quickly as possible. No refunds or compensation will be given.
VEHICLE PARKING LIMITATIONS
The maximum number of vehicles permitted at the residence overnight shall be limited to 1 vehicle per bedroom. Some properties do not provide parking areas for all vehicles per bedroom. Certain Homeowner Associations limit the number of vehicle passes allowed, regardless of the number of bedrooms. GUEST may contact AGENT for specific property parking allotment. GUEST will obey all traffic rules and applicable parking restrictions. AGENT and/or OWNER are not liable for parking and/or traffic tickets issued to guests.
Note: If you are staying in Wild Dunes, The Resort prohibits Motorcycles, Campers, RVs and Boat Trailers.
NO PETS are allowed in, or on the property, with the exception of properties specifically designated as Pet Friendly, or if the guest has disabilities with the need of a Service Animal. AGENT must be notified if the GUEST will be having pets at a pet friendly property and/or service animal at a property. If pets are found at a Non-Pet Friendly property, not including Service Animals, all monies will be forfeited, and the GUEST will be asked to vacate the property immediately. Pet Friendly properties will require a pet fee to be paid, per pet, as an additional cost on top of the overall rental rate. Pet fees vary per property. Pet fees can be raised or lowered at any time prior to the fee being paid by the GUEST. Pet fees are not applicable to Service Animals. Guests are liable for any damages or repairs to the property caused by their pets. By agreeing to the pet policy, the pet owner agrees that the OWNER and AGENT will not be held in any way liable for accident or injury to the pet, or accident or injury caused by the pet to another animal or person. Pet owners are strongly recommended to carry personal pet liability insurance. Undeclared pets found in a pet friendly property, or pets and/or evidence of pets found in a non-pet friendly home will be subject to a fine of twice the pet fee for that property charged to the GUEST.
Smoking is NOT permitted inside any vacation properties at any time. If smoke is detected inside the property, applicable cleaning fees will be charged to the guest's credit card on file.
All properties will be stocked with bath towels, hand towels, and washcloths per person based on the stated maximum occupancy of the home. All bed linens, pillows, bathmats, and two kitchen towels will also be provided for the property. Note: All linen and terry are the property of the OWNER and must remain at the property. The replacement cost of any missing terry or linen will be charged at the GUEST's expense to the credit card on file.
FURNISHINGS & AMENITIES
All homes are privately owned and reflect the individual owner’s personal taste. We make every effort to rent only homes with high quality interiors and amenities; however, this standard is subjective. If you have specific requirements, please inquire in advance. Amenities are subject to change without notice due to, but not limited to, misuse of items by previous guests, availability of replacement items, general malfunction and age of item, and unexpected circumstances. All homes are equipped with basic items such as TV, bed linens, towels, and stocked kitchens with a variety cooking utensils, flatware, glassware, silverware, cookware, toaster, blender, microwave, stove, oven, and coffee maker. Furnishings and amenities damaged during guest’s stay and not reported to the AGENT will be the responsibility of the GUEST and charged accordingly to the guest's credit card on file. Amenities, such as kayaks and bicycles, provided by OWNER have an increased risk of accident and injury; therefore, possibly requiring an additional, separate disclaimer that must be signed and returned to the AGENT prior to GUEST check-in date.
Grilling on Decks, Porches, and Underneath Homes is Strictly Prohibited. Grilling on Decks or Porches is Strictly Prohibited in most condos. Guests MUST use charcoal and gas grills on gravel, paved, or grassy areas that are in open areas, not underneath homes. Grills provided by the owner AND listed as an amenity for the property may be used by the guest at their own risk. Grills that are hard-wired to the gas line of the home are permanently placed by the owner. Hard-wired grills must NOT be moved and may be used by the guest with caution where they stand, if listed as an amenity for the home. OWNER and AGENT are not liable for damages caused by GUEST grilling. GUEST will be charged to the credit card on file for any damages caused by grilling.
For properties with elevators listed as an amenity, the GUEST agrees to indemnify the Owner for any damages caused by their carelessness and negligence including, but not limited to damages/repairs with the elevator in the home. Any service calls and charges made by GUEST due to operator error, overloading, or negligence will be the responsibility of the GUEST including, but not limited to, after hour calls. If GUEST does not agree with these terms, it is recommended that the elevator be disabled during their stay. Elevators and homes are not ADA Compliant unless specifically labeled as such on the individual property listing.
Note: Any provided elevator keys must be returned to AGENT upon check-out. A charge of $25.00 for lost or unreturned keys will be charged to the GUEST.
POOLS, SPAS & HOT TUBS
In cases of accommodations with private pools, spas, and/or hot tubs, the GUEST agrees to use them at their own risk and to hold neither the OWNER nor the AGENT from liability. GUEST agrees that the presence of the pool and/or hot tub at the property creates a risk of personal injury or property damage. This risk is heightened as it relates to children. GUEST agrees to accept that risk and agrees to take all reasonable and proper measures to ensure the safety of GUEST, its invitees, agents, or licensees from injury or loss. Individual properties may require a fee to use or heat the pool, spa, and/or hot tub. Fees can be raised or lowered at any time prior to the fee being paid by the GUEST. Pools, spas, and hot tubs are on regular cleaning and maintenance schedules. Any additional cleaning charges incurred by request of, or as a result of, the GUEST will be the responsibility of the GUEST.
AGENT offers a twice, weekly trash service year-round. Recycling service is offered for select properties. Please DO NOT ROLL TRASH OR RECYCLING CARTS to curbside, as we provide this service. Local municipalities have strict rules and regulations regarding trash roll out times where fines are incurred to the property. Fines incurred from GUEST rolling trash or recycling carts to curbside at a property, will be the responsibility of the GUEST.
The AGENT and the OWNER cannot be, and will not be, held responsible for homes that may be under construction next to or near the rental property. This matter is beyond the control of the AGENT and refunds, compensation, or property substitutions cannot be given.
AGENT is not responsible for any personal belongings of the GUEST that may become lost, stolen, damaged, or left behind. A $50.00 retrieval fee will be charged. If found, the items will be returned to the GUEST at the GUEST'S expense. If the items are left unclaimed with AGENT over thirty (30) days, the items will be donated to a local charity.
In accordance with South Carolina license law, disclosure is hereby given that the AGENT escrow account is an interest-bearing account, with the interest being to the benefit of the AGENT.
GUEST agrees to indemnify and hold harmless the Owner and Managing Agent from any liability for damages to person or property of GUEST, its invitees, agents, and licensees.
LOCAL MUNICIPALITIES RULES & ORDINANCES
The GUEST acknowledges that they have been provided a copy of the Local Municipality rules and regulations with their guest license agreement, if applicable. The AGENT reserves the right to evict any guest that is in violation of any of the rules, ordinances and regulations established by the local municipalities.
We look forward to having you and hope you enjoy your time on the beach!
** I have read, understood, and further agree to the above provisions. I agree and hereby authorize my credit/debit card to be charged for the total stated in the payment terms. I agree that I will be responsible for any fines levied as a result of any family member or guests while I am staying at the property.
GUEST SIGNATURE ___________________________________________DATE________________
GUEST PRINTED NAME ____________________________________________________________
NUMBER OF GUESTS IN PARTY_________ RESERVATION ID #___________
THIS SIGNED GUEST LICENSE AGREEMENT SHOULD BE RETURNED IMMEDIATELY UPON RECEIPT.
YOU MAY SIGN IT ONLINE THROUGH THE PROVIDED LINK, GUEST PORTAL, OR
RETURN BY FAX TO 843-202-2934, OR EMAIL TO firstname.lastname@example.org
Call us with any questions or assistance with booking: 843-242-3012
Thank you for choosing Carolina One Vacation Rentals!